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Everything you need to know about donating, trust, fees and how the platform works. Still have questions? Reach out anytime.
Visit any campaign page and click the Donate Now button. Choose your amount, enter your payment details, and your donation goes directly toward the cause. The whole process takes under two minutes.
We accept all major credit and debit cards (Visa, Mastercard, Amex), as well as Apple Pay and Google Pay.
Yes — a donation receipt is sent to your email immediately after payment is confirmed.
Absolutely. During checkout, simply toggle "Donate anonymously".
Donations are generally non-refundable once processed. Contact us within 48 hours if you believe you made an error.
Yes. Velora never stores your raw card details. All payments are encrypted with 256-bit TLS.
Campaign beneficiaries submit a request that goes through our manual verification process before going live.
Any individual or family facing a genuine financial hardship. Businesses and political causes are not eligible.
Campaigns run for a fixed period of typically 30 to 90 days, with one possible extension.
Velora operates on different models per campaign. The campaign page clearly states which model applies.
Once a campaign closes, it's no longer accepting donations. Browse our active campaigns to find other causes.
Every campaign passes through identity verification, story review, and bank verification. Only verified campaigns go live.
The campaign is immediately suspended, affected donors are notified, and we work to recover and refund donations.
Your data is stored securely, never sold to third parties, and handled in compliance with GDPR and LGPD.
All eligible donors are automatically refunded within 5–10 business days. We cover any processing fees.
No platform fee is charged to donors. 100% of the amount you donate goes to the campaign.
Virtually all of it. After the payment processor fee, the remainder is transferred directly to the verified beneficiary's bank account.
None. All fees are itemised at checkout before you confirm your donation. No surprises.
No account is required. You can donate as a guest with just your email address for the receipt.
If you donated as a guest, your receipt email contains a transaction link. With an account, visit My Donations in your dashboard.
Yes — when donating, select "Make this a monthly donation". You can pause or cancel at any time from your account settings.
We're happy to help personally.
Our support team replies to every message, usually within 24 hours. Real people who genuinely care about your cause.